mine CRM

Customer relationship management (CRM) is the process of managing an organization’s interactions throughout the entire customer life cycle. CRM software applications support the automation of these processes and best practices. MineCRM is a web-based customer relationship management solution that is compatible on Mac and Windows. It is also available offline. The system offers standalone sales automation capabilities. Close more deals faster without spending time filling in records. MineCRM helps you identify, track, and optimize sales contacts and opportunities. Easily manage your entire sales pipeline with our simple and highly visual tool.

MineCRM helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, MineCRM offers an integrated customer interaction management.

MineCRM is for your complete sales automation by adding sales persons, agents, prospect customers, recording customer enquiries with all details, enquiry matching search, enquiry source and mode, assigning enquiries to sales people, enquiry follow up and its history, enquiry follow up reminder alerts, enquiry listing, enquiry status, hot enquiries, Sales people appointments tracking, due date alerts, auto call notice, auto reminder notice, sales analysis etc.

Contact Management

  • Unlimited custom fields
  • Track activities, sales opportunities, quotes, etc. by contact
  • Group contacts into Accounts for single view of related information
  • Assign leads to team members with email alerts
  • Email contacts from MineCRM - adds email to contact history
  • Upload documents and attach to a contact

  • Setup custom sales stages and sales information
  • Track goals versus attainment
  • Multiple sales reports (pipeline, closes, leads, etc.)
  • Supports sales teams and sales team management

  • Create, save and edit sales quotations
  • Create PDFs of quotations for customers - branded with your logo!
  • Track quotations by contact
  • Integrated Product Catalog
  • Email quote as a PDF directly from MineCRM
  • Revise and republish quotes at any time
  • Calculates sales tax and totals

  • Track completed activities by contact
  • Schedule future activities
  • Dashboard reminders for upcoming activities
  • To-do list
  • Calendar & Day Planner
  • Google Calendar/Outlook integration

  • Email Broadcasts through Vertical Response
  • Mail merge from MineCRM Contacts

  • Attach Documents to Contacts
  • Classify Documents as Public or Private
  • Share Word, Excel, PDF and other important documents
  • Keep your team up-to-date with new document versions

  • Integrated support tickets
  • Branded online customer support portal
  • Get your own custom URL - yourdomain.supportiks.com
  • Email notifications

  • Unlimited custom fields
  • Customized internal and external email alerts and auto-replies
  • Customized sales information (products, stages, marketing source, etc.)

  • Capture leads from your website
  • Auto-reply emails with attachments
  • Add web analytics data to your online leads*
  • Create a closed-loop sales lead capture and follow-up process
  • Simple to implement - turnkey services available